If you have been a Developer or a Site Reliability Engineer working on an Application deployed in a production environment, you would probably know how hard it is to deal with a production incident. This article outlines some of the steps you can take to minimize the damage as well as how you can systematically find and solve the problem. — As a Software Engineer or a Site Reliability Engineer, you might be working on many different products such as Tailored Software, off-the-shelf Products, SaaS offerings, etc. …